TERMS
Welcome to Ceremony South Africa. By accessing our website and making purchases, you agree to the following terms and conditions. Please read them carefully before engaging in any services or purchasing products from our online store.
1. General Information
Ceremony South Africa (referred to as "we," "us," or "our") operates under the name Ceremony Matcha, offering premium matcha products, tools, apparel, and event services. By using our website, purchasing products, or attending our events, you acknowledge that you have read, understood, and agree to be bound by these terms.
2. Product Offerings
We offer matcha and matcha-related products, including tools for matcha preparation, apparel, and accessories. All products are subject to availability, and we reserve the right to limit quantities or discontinue any product without prior notice. Prices are subject to change at our discretion.
3. Ordering and Payment
By placing an order through our website, you agree to provide accurate and complete information. Orders are confirmed via email, and payment is required before shipment or fulfillment of services. We accept various payment methods, including credit cards, EFT, and mobile payment platforms.
We reserve the right to cancel orders if we suspect fraudulent activity or detect inaccuracies in the information provided.
4. Shipping and Delivery
We offer shipping across South Africa and internationally with a standard delivery fee. Orders are typically processed within 1-2 business days, and delivery times may vary depending on your location. Delivery times are estimates and are not guaranteed.
In the case of delays or issues with delivery, please contact us, and we will work to resolve the matter as swiftly as possible.
5. Returns and Refunds
If you are not completely satisfied with your purchase, you may return items within 14 days of receiving them, provided they are unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer unless the product was damaged or faulty upon receipt.
We do not offer refunds, however we do offer store credit which you can use to redeem another product or service.
Important to note: Due to the perishable nature of matcha, returns on matcha powder or related consumables are not accepted.
7. Intellectual Property
All content, branding, and images on the Ceremony South Africa website are the intellectual property of Ceremony Matcha and may not be copied, reproduced, or distributed without our prior written consent.
8. Privacy Policy
Your privacy is important to us. We collect personal information, such as your name, email, and payment details, solely for the purpose of fulfilling orders and managing your account. Your data is stored securely, and we do not share your information with third parties unless required for processing payments or delivering products.
For more details, please refer to our Privacy Policy.
9. Liability Disclaimer
While we strive to ensure that our products and services meet the highest standards, we are not liable for any direct or indirect damages resulting from the use or inability to use our products or services, except in the case of gross negligence or willful misconduct on our part.
Our matcha and wellness products are not intended to diagnose, treat, or cure any medical condition. Please consult a healthcare professional before using our products, especially if you have underlying health conditions.
10. Governing Law
These terms are governed by the laws of South Africa. Any disputes arising from your use of our website or services will be subject to the exclusive jurisdiction of the courts of South Africa.
11. Changes to Terms
We may update these Terms and Conditions from time to time to reflect changes in our operations or legal requirements. It is your responsibility to review the Terms regularly. Continued use of our website or services after such changes will constitute your agreement to the updated terms.
A COMMUNITY THAT CARES
Join us for our wellness activations and events where we connect with friends of Ceremony