Traditional Bamboo Zhen Chasen

Important Notes:

• Local orders will take between 2-3 days for delivery.
• International orders may be subject to customs duties, tariffs, or fees, which must be paid by the recipient. For questions about these fees, please contact your local post office or delivery service.
• Due to current global conditions, international deliveries may take 2 to 3 weeks. Please rest assured, your matcha will remain fresh during this period.

Added Protection for Your Order

We've partnered with TUNL to safeguard your order against loss, damage, or theft. If your package doesn't arrive or is damaged, you can easily file a claim with Route to receive a replacement or refund.

• Claims for packages marked "delivered" but not received (without evidence or theft) must be made between 5 and 15 days from the delivery date.
• Claims for lost packages (not marked "delivered") can be filed after 7 days (20 days for international orders) and within 30 days from the last checkpoint.

Soak before using and keep clean after use

At Ceremony South Africa, we are committed to delivering the highest quality in everything we do. If you ever have questions or concerns about our products, feel free to reach out, and we’ll do everything we can to ensure you have the best experience possible. We do not offer refunds; however, store credit will be provided for eligible returns.

At this time, we are not accepting returns on any of the matcha related goods- This includes The Matcha, the Chasen and the Chawan. Due to health concerns related to consumable goods. We’ve made this decision to prioritize the safety of our supporters and team, which is always our top priority. However, if you're not fully satisfied with your matcha, please contact us immediately, and we’ll make it right—guaranteed.

For any merchandise purchases, please ensure that all items are returned within 7 days of receipt if needed. The merchandise must be unused, in its original condition, and with all labels attached.

Important to note: Returns or exchanges will not be accepted if the labels have been removed or if the item shows signs of wear. Please reach out to us if you have any concerns, and we’ll guide you through the process to ensure a smooth experience.